Massena Savings & Loan

COVID-19 Reopening Update

17 June 2020

Beginning Monday June 22, 2020, Massena Savings and Loan will be reopening our Massena and Waddington branch lobbies. Both branches will operate under the normal business hours of Monday-Friday 8:30am-5:00pm.

To keep our customers and staff safe, we will be monitoring and limiting lobby traffic. We will also require everyone entering the building to wear a mask and practice social distancing. We have implemented extra sanitizing practices and will be deep cleaning our facilities on a regular basis. Hand sanitizer will be available for use in both lobbies.

We strongly recommend the continued use of our drive-thru lanes. For those customers needing further assistance (e.g. loan servicing), we ask that you call to make an appointment. Our customer service representatives are happy to assist you by phone and e-mail as well.

We thank you for your continued patience and understanding as we navigate through this time together. We will continue to monitor and adhere to all NYS and CDC guidelines to do our part in keeping our community safe.

Customer Service

Massena (Main) Branch
315-764-0541

Waddington Branch
315-388-4970

After Hours Online Banking Support
1-866-987-8311

Lost/Stolen Debit Card
1-833-337-6075

Debit Card Fraud Reporting
1-877-253-8964

Debit Card Activation
1-800-992-3808

Contact Us
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